this post was submitted on 02 Jan 2024
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Mildly Infuriating

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[–] [email protected] 161 points 10 months ago

Sounds like they want to be marked as spam

[–] [email protected] 123 points 10 months ago (1 children)

I’m pretty sure this against FCC regulations.

[–] [email protected] 156 points 10 months ago* (last edited 10 months ago) (4 children)

I've been wondering this myself so I just went ahead and read the FCCs CAN-SPAM business compliance guide.

This is 100% a violation. As per section 7:

You must honor a recipient’s opt-out request within 10 business days. You can’t charge a fee, require the recipient to give you any personally identifying information beyond an email address, or make the recipient take any step other than sending a reply email or visiting a single page on an Internet website as a condition for honoring an opt-out request

OP could probably threaten a lawsuit and their practices will change quickly. That's assuming the company does business in the US...

edit: just realized this is stubhub. this smells like a lawsuit waiting to happen

[–] [email protected] 81 points 10 months ago (4 children)

There you have it.

When I’ve been in OP’s situation, I filed a complaint with the FCC, performed a whois lookup on their site to send emails to the abuse/spam emails of their DNS registrar and host and inspected the email headers to email their email provider’s abuse/spam account(s). I’ve not yet had cause to reach out to my attorney general’s office when I’ve had a company violate CAN-SPAM, but it’s an option.
I also make sure each company knows there’s a pending CAN-SPAM complaint. I keep it convivial, but serious. “Hey, just letting you know that one of your clients is violating your terms of service and the law! A complaint has already been lodged with the FCC. Toodeloo!”
That bit of knowledge tends to shift the interpretation of your complaint from “annoyed nerd” to “someone politely informing you that you’re going to get skull fucked by the long dick of the law if you don’t fix this ASAP”

It may sound sort of excessive, but I’m a bit of a consumer rights absolutist.

[–] [email protected] 22 points 10 months ago (1 children)

That last paragraph is art

[–] [email protected] 17 points 10 months ago (4 children)

I’m currently fairly ill (likely RSV, if the expired COVID tests are to be believed) and this is day 6 of moderate to severe insomnia.

A state of semi-delirium must be a good look for me, because I have received more complements on my writing in the last 3 days than I have in the last several years.

[–] [email protected] 5 points 10 months ago

Get well soon!

[–] [email protected] 3 points 10 months ago

A state of semi-delirium has given us some of the greatest artists the world has ever seen. Just look at Stephen King. Or Picasso.

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[–] [email protected] 2 points 10 months ago (3 children)

Are single page apps considered one page?

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[–] [email protected] 79 points 10 months ago (2 children)

Block, report spam/phishing

[–] [email protected] 3 points 10 months ago* (last edited 10 months ago) (4 children)

Maybe I am ignorant, but report to who?

I guess below in another comment that was answered. Send it to their registrar.

[–] [email protected] 8 points 10 months ago

With a lot of people using free email services, most have some report button. What this does is flag the specific email as potential spam that you specifically do not want to see. With enough people doing that, the probability of the email and subsequently the source domain being spam and spam generators goes up. High probability means the emails may end up in the spam folder without hitting your inbox.

There's a bit of fine tuning email marketing can do to mitigate that, like not sending emails too frequently. But that's not a passive thing they can do, which is why there are teams devoted to email marketing specifically at some companies.

The worst thing for a marketeer is to be dumped in spam. No one will ever see it or any future emails.

[–] [email protected] 5 points 10 months ago* (last edited 10 months ago)

Yeah I had to do this to a couple lists because I have a very simple email address that gets added to things all the time, but if it's really irritating to unsubscribe, I just click my email settings to report spam or fishing, and that usually creates an automatic filter for that center so you never get bothered again.

You can manually create a filter in the settings to send all their messages to trash or spam if you want as well.

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[–] [email protected] 53 points 10 months ago (1 children)

I just report spam and block these types. It's a them problem, not a me problem.

[–] [email protected] 10 points 10 months ago

If it has been particularly frustrating for me, I'll even go out of my way to block the whole domain.

[–] [email protected] 40 points 10 months ago

Mark it as spam.

[–] [email protected] 35 points 10 months ago (1 children)

That's one of the most unethical ways to have users unsubscribe, and it's done on purpose.

Companies who do that should get DOS attacked until their email infrastructure crumbles.

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[–] [email protected] 22 points 10 months ago (1 children)

report as spam in gmail works better :)

[–] [email protected] 5 points 10 months ago

It seems that the user still wants to use stub hub. They just dont want the torrent of marketing emails. Marking as spam might block emails they actually want.

[–] [email protected] 21 points 10 months ago (3 children)

Are there any lawyers taking on cases like this? Cause I'd consider donating to a patreon if someone was out there fighting the good fight

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[–] [email protected] 21 points 10 months ago (1 children)

This is why I use a random email for every service that I can simply turn off on my end if they don’t behave.

[–] [email protected] 6 points 10 months ago* (last edited 10 months ago) (2 children)

You can also create aliases on most sites by adding a + and a suffix to your email

eg. Register with the site name

[email protected]

And then if you get fed up just set up a filter to put everything that comes to that specific address into the trash

But the thing to do is that if they dont send you a link that automatically undubscribes you is to mark it as spam

[–] [email protected] 6 points 10 months ago

A lot of services won’t let you use the +, and it’s also trivial to get rid of the extension with Regex.

[–] [email protected] 3 points 10 months ago

You can also create aliases on most sites by adding a + and a suffix to your email

You can never disable those aliases, though. The best you can do is write a filter that sends them to trash. With a good email alias system, you can actually disable an alias, so that emails to it just bounce back.

Many services just strip out everything at the + so I instead have a catchall account use email addresses like [email protected]. For addresses that start getting spam, I add them to a config in rspamd that bounces them. (I self-host my email server)

[–] [email protected] 18 points 10 months ago

It's called StubHub because this feels as bad as stubbing your toe.

[–] [email protected] 15 points 10 months ago (1 children)

Recently Gmail has had a big pretty unsubscribe button at the top of all my emails like this.

[–] [email protected] 3 points 10 months ago (1 children)

This means that the sender includes a list-unsubscribe header, which is supported by a lot of email clients. Not sure if StubHub does this, but it's worth checking.

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[–] [email protected] 12 points 10 months ago* (last edited 10 months ago) (1 children)

Set up a small raspberry pi device that is.programmed to constantly spam them with nonsense emails and give it a decent battery and casing and hide it near somewhere with public wifi.

Maybe tie it into that Wisdom of Deepak Chopra text generator or something.

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[–] [email protected] 12 points 10 months ago
[–] [email protected] 10 points 10 months ago (2 children)

What I do with these sometimes is replying to the e-mail itself with a message that has only the text unsubscribe in all caps. Might add that to the subject as well.

Sometimes it works.

[–] [email protected] 3 points 10 months ago

I used to manage an email queue that collected both GDPR requests and responses to marketing emails and saw a fair number of those. Many companies have it setup to forward responses to marketing emails to a support queue somewhere, but some don't

[–] [email protected] 3 points 10 months ago

You mean you like to verify that you are seeing and paying attention to their marketing emails?

[–] [email protected] 9 points 10 months ago

Same thing happened to me with monster jobs. I just blocked their emails.

[–] [email protected] 6 points 10 months ago (1 children)

I was just dealing with this infuriating issue as well! Besides marking it spam, and giving the app a bad review, I was able to wvwbtuyfibd a setting near my email address/contact info that said something along the lines of don't email me anything - it's really not that obvious (I remember it was just text that was underlined).

Good luck finding it! Let me know if you don't

[–] [email protected] 10 points 10 months ago

I was able to wvwbtuyfibd a setting

... What?

[–] [email protected] 5 points 10 months ago (3 children)

At least it loads. Some of the links i click to unsubscribe just won't work at all

[–] [email protected] 3 points 10 months ago

Happens to me too, but it's usually Pihole or a browser extension

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[–] [email protected] 5 points 10 months ago

Even worse is when you need to log in

[–] [email protected] 4 points 10 months ago (2 children)

Glad this is highly illegal in the European union.

[–] [email protected] 3 points 10 months ago (1 children)

Doesn't stop this happening to you though.

I send out tonnes of GDPR threats to these companies and I wonder if they go anywhere

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[–] [email protected] 4 points 10 months ago

Never trust anyone who thinks 'traffics' or 'emails' is a correct noun.

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