this post was submitted on 24 Nov 2023
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You lost me entirely on the last point. That's pure propaganda, mate.
Yeah, I've had the opposite experience in my 20+ years of customer service work. Most of the times I've been screamed at by an entitled customer, they've been upper-middle class.
Self loathing doesn’t respect socioeconomic class.
Nope. I worked retail for years at the same yellow-and-blue themed electronics store and they're spot-on. The absolute worst are the ones carrying tacky designer bags. Think the giant LV logo ones. They were almost universally nightmares to deal with that had $1000 deposit requirements for cell phones.
You've dealt primarily with low/middle income customers and you don't think that sways your "findings?"
I dealt with quite a range of incomes. I pull their credit reports to qualify them for service. I knew exactly what their financials looked like.
Sorry man, but no, granted that's my personal anecdotal experience.
That doesn't mean there weren't people who were complete assholes at all levels, but generally speaking the most entitled people were the ones who didn't deserve to be. I guess I could clarify that people who wanted to act like they were happy with life were the worst, most entitled people I came across. The people who either did actually hold status or didn't care if they did were more tolerable.
I won't pretend to be an expert and understand. The only things I've thought over the years were either 1) They needed to feel more important than someone, and service workers are a good scapegoat there or the more unfortunate one 2) There are just more points of contention. Someone doing well won't react as badly to their laptop being fried compared to someone who isn't doing well - they have different impacts on the people. That one is more important, but I don't think that excuses the pure abuse that was hurled at me either.
Similar question to what I posed the other person; do you really think you've serviced an equal number of low income and high income customers to back up your conclusions?
A bit difficult to make that claim when I imagine you didn't know each customers background, noted it down, and accounted for how proportinal your compared groups were.