"It's human nature" used to describe something horrific like war or rape.
It's not. Human nature is as when we were children, playing with friends and loving each other.
Militaries have to condition humans to do violence to each other and to follow orders from "superiors". Half of school is quashing kids' creativity and making them follow arbitrary rules because "the adults" say so.
I think it's because we feel that we can find the solution to the problem, it will stop the pain that our partner is feeling at the situation.