this post was submitted on 21 Aug 2024
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Not only does the credit bureau max out their password length, you have a small list of available non-alphanumeric characters you can use, and no spaces. Also you cannot used a plused email address, and it had an issue with my self hosted email alias, forcing me to use my gmail address.

Both Experian and transunion had no password length limitations, nor did they require my username be my email address.

Update: I have been unable to log into my account for the last 3 days now. Every time I try I get a page saying to call customer service. After a total of 2 hours on hold I finally found the issue, you cannot connect to Equifax using a VPN. In addition there is no option for 2FA (not even email or sms) and they will hang up on you if you push the issue of their security being lax. Their reasoning for lax security and no vpn usage is "well all of our other customers are okay with this".

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[–] [email protected] 158 points 2 months ago (4 children)

Yeah well, if you’re so smart let’s see you write a website in COBOL.

[–] [email protected] 86 points 2 months ago (1 children)

no spaces in a string is a dead giveaway that theres Cobol in there somewhere meow

[–] [email protected] 35 points 2 months ago (2 children)
[–] [email protected] 54 points 2 months ago (2 children)

their name is kittykittycatboys what else do you expect :3 meow

[–] [email protected] 32 points 2 months ago (7 children)

It shows up on my screen as merely "max", nothing else.

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[–] [email protected] 90 points 2 months ago (8 children)

This implies they're storing the plaintext password.

Ideally the password would be hashed with a salt and then stored. Then it's a fixed length field and it shouldn't matter how long the password is.

[–] [email protected] 33 points 2 months ago (1 children)

Or a very very old database system, possibly DB2, where you can't change the column limits or data types after the fact.

[–] [email protected] 10 points 2 months ago

If they're hashing, the column size should be irrelevant. Ideally the database should never see the plaintext password in the first place (though I could understand calculating the hash in the query itself). If they're not hashing, they should really be rewriting their database anyway.

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[–] [email protected] 81 points 2 months ago (1 children)

Credit bureaus are not for your protection, they're for the protection of their clients, the banks.

[–] [email protected] 23 points 2 months ago (1 children)

Banks aren't much better. Up until just a couple years ago, the Treasury Direct website (to buy bonds/etc from the US Treasury) forced you to use a god damned on-screen keyboard to input your password and the passwords were not case sensitive. I'm pretty sure it also only read the first X number of characters of your input because I recall that people tried typing extra characters after their passwords and it would still accept it as valid, though I could be conflating this with some other archaic site.

[–] [email protected] 12 points 2 months ago (1 children)

You are unable to paste your password into the “confirm password” field. I thought I was going to have to type it in, but Bitwarden’s autofill worked.

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[–] [email protected] 55 points 2 months ago (2 children)

Financial institution security is quite frankly a freaking joke. My bank only has the options for 11 character passwords at maximum. It's like oh come on that is way too easy these days

[–] [email protected] 18 points 2 months ago

Oh but wait! That non-customizable ~~account number~~ user ID that you have to wait for in the mail is definitely top notch security!

[–] [email protected] 12 points 2 months ago (2 children)

Honestly, that's a sign to me that your bank doesn't take cybersecurity seriously and would possibly consider switching. Mine has amazing security as well as fraud detection. Sometimes it'll even send me a text to verify a purchase if their software thinks it's weird I got across town too quickly, though that's pretty rare so it isn't overly aggressive/inconvenient.

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[–] [email protected] 52 points 2 months ago* (last edited 2 months ago) (2 children)

A 20 character password of case insensitive letters and numbers is quite unbreakable (taking billions of years to brute force). Still, what a strange way to announce your database is old and you probably aren't hashing your password with anything stronger than MD5. Or worse.

[–] [email protected] 31 points 2 months ago

My default is to generate a 32 character password and store it in a password manager. Doesn't matter to me how many characters it has since I'm just going to copy and paste it anyway.

Pretty surprising how many places enforce shorter passwords though... I had a bank that had a maximum character limit of 12. I don't bank with them anymore. Short password limits is definitely is an indicator of bad underlying security practices.

[–] [email protected] 22 points 2 months ago (1 children)

A hash has a fixed length, including MD5. There's no reason to cap password (input) Iength. You can hash the whole bible and still get the same length hash. So either they don't even hash it, they're idiots, or they try to be unnecessarily cautious to avoid some other limit / overflow, like POST max size (which would still be counted in at least KB, not several characters). The limit on what special characters you can use is also highly suspicious - that's not how you deal with injections / escaping your inputs.

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[–] [email protected] 47 points 2 months ago (7 children)

the Ring app (I think) forced me to change my Wi-Fi password because I wasn't allowed to use ampersands. according to support it's because they "use ampersands in the code"

[–] [email protected] 60 points 2 months ago* (last edited 2 months ago) (2 children)

You mean the company that had a feature in place that allowed law enforcement to request and access video footage from your devices without obtaining a warrant first?

As expected, their security measures were also found to be lacking.

Yeah, no thanks.

[–] [email protected] 31 points 2 months ago

It deeply saddens me when people pay money for locked down hardware that's not only designed to spy on them, but their family, friends, and neighbors as well. Ring, Amazon Echo, Google Home, that creepy Facebook robot screen...all insecure spyware.

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[–] [email protected] 21 points 2 months ago

Thats the least of your worries with Ring. Put that shit straight into the bin.

[–] [email protected] 17 points 2 months ago (1 children)

Sure would be a shame of Bobby tables made a ring acct

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[–] [email protected] 32 points 2 months ago (3 children)
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[–] [email protected] 30 points 2 months ago (2 children)

Imagine having to contract with a company in order for them not to fuck your life up with your own data. This is ridiculous.

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[–] [email protected] 28 points 2 months ago (3 children)

My bank used to not let me type one longer than six (6) characters!

[–] [email protected] 20 points 2 months ago (2 children)

My bank disables paste as has code checking if the browser is greater than Netscape Navigator 4.

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[–] [email protected] 26 points 2 months ago (6 children)

I also like that the only type of MFA that all 3 agencies implement is text/phone call. Cause likes there's nonway someone could spoof a phone number and then unfreeze your credit.

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[–] [email protected] 20 points 2 months ago

that is a painfully bad list of ~~requirements~~ bullshit

[–] [email protected] 20 points 2 months ago (1 children)

short passwords because they are trying to save bandwidth for their next time their entire database structure is downloaded

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[–] [email protected] 19 points 2 months ago

That’s security theater for you…

[–] [email protected] 19 points 2 months ago (5 children)

I have seen this on a site before and I never understood why. Whats the point of limiting the length of the password? Its not to save storage space since the plain text isnt stored and the hash should be a uniform length. So whats the advantage?

[–] [email protected] 20 points 2 months ago

since the plain text isnt stored

I'm not sure I'd accept a bet on that assumption.

[–] [email protected] 19 points 2 months ago

Their backend is really, REALLY garbage. Maybe it is some of that Microsoft trash that they snake oil'd into a lot of public offices and dumbass corpo managers, but whatever is running that site, has me concerned. You don't do fucky things with passwords unless your backend is doing something really stupid.

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[–] [email protected] 18 points 2 months ago (1 children)

Just wait until you get to Transunion's site. It is a dumpster fire of consisting of the worst sign up I've ever seen, "Contact our social team" and "If you haven't logged in for awhile create a new account. I could not believe how awful it was. I had to just call and do it over the phone.

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[–] [email protected] 17 points 2 months ago (11 children)

I swear password restrictions are getting to the point where there's eventually going to only be one usable password.

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[–] [email protected] 16 points 2 months ago (4 children)

Correct me if I'm wrong, but the only reason to limit password length, is to save carrying cost on the database. But the only reason that this would be value added, is if the passwords are encrypted in reversible encryption, instead of hashed. Isn't this against some CISA recommendation?

[–] [email protected] 13 points 2 months ago (1 children)

One other reason I could see is pure idiocy. Like I've seen that there is a bias to using every feature some software has, and if a max limit can be set, it will be set, to a "reasonable" value.

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[–] [email protected] 14 points 2 months ago (1 children)

I'd like to not solve a boolean satisfiability problem along the way, please.

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[–] [email protected] 13 points 2 months ago

Fuck1ngKil!M3

[–] [email protected] 11 points 2 months ago (2 children)

I happened to freeze all my credit in the same weekend I switched car insurance so I don't know who is to blame (my bet is on GEICO) but starting Monday I've been getting a bunch of spam calls and texts...

Such scumbags... If it's the credit agencies they caused the problem for me to be there and are now profiting off the "solution" and if it's GEICO it's probably worse since I'm already fucking paying them, but no they need more.

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[–] [email protected] 11 points 2 months ago

Open a bug report

[–] [email protected] 11 points 2 months ago

Oh boy. If you think this is bad, you should try waiting a few weeks or months after you're signed up this time, then sign up for a new account using your current details, just with a different email. Spoiler: if you can answer the security questions, you're home free.

And remember that between the Equifax leak and more recent hacks, at this point, every sensitive detail for every member of the economy is now in the hands of bad actors. If they want your shit, or into it, they'll social engineer it.

Should passwords have maximum character counts? Sure, to prevent overflow attacks (or whatever) by pasting five different analyses of the movie Primer as your password. It should be longer than 20 in any case. But are there other, way worse security issues? Yes.

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