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Hot take but I think tipping culture is one of the main reasons why Americans are suffering from such large class issues.
In Japan tipping is offensive because it puts the customer above the server when it's a fair exchange between the two parties. It makes sense imo. For people to respect each profession it has to be treated like an equal value exchange. The server that brings my food is not my temporary slave but we have a social contract that they'll be hosting me as the representative of the restaurant and "forced donations" completely ruins this exchange. It's incredibly toxic.
Saying they don't put the customer above the server in Japan sounds very wrong to me. Servers use highly polite language to customers, while customers generally act in a way that feels very dismissive to me as an American - e.g. yelling to no one in particular when you want service, saying nothing when a server brings food or drinks. This is my experience at least.
Complete opposite experience here. Customer experience in Japan is top notch except there's often too much ritual. For example buying electronics often involves like an hour long process as you pick up these cards that represent your items, take them to the cashier, pay, get a long 1 on 1 lesson and onboarding but at the same time it's what makes the process wholesome and respectful. Bars and restaurants in particular are super wholesome.
Yes, the workers stick to the ritual but customers hardly care. People don't even greet the konbini workers or say thank you or anything that signals they deal with another human