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Saying they don't put the customer above the server in Japan sounds very wrong to me. Servers use highly polite language to customers, while customers generally act in a way that feels very dismissive to me as an American - e.g. yelling to no one in particular when you want service, saying nothing when a server brings food or drinks. This is my experience at least.
Complete opposite experience here. Customer experience in Japan is top notch except there's often too much ritual. For example buying electronics often involves like an hour long process as you pick up these cards that represent your items, take them to the cashier, pay, get a long 1 on 1 lesson and onboarding but at the same time it's what makes the process wholesome and respectful. Bars and restaurants in particular are super wholesome.
Yes, the workers stick to the ritual but customers hardly care. People don't even greet the konbini workers or say thank you or anything that signals they deal with another human