this post was submitted on 27 Aug 2023
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Maybe it's different where you live, but over here many restaurants did have their own delivery service before Just Eat etc. entered the market. In the beginning, they made things cheaper and easier for the restaurants. But recently, I read a lot about how they increased the fees for the restaurants, who would encourage customers to go back to using their own website instead. Enshittification as always.
Definitely different in the US. The restaurant has to carry a special type of insurance that is ridiculously expensive if they employ delivery drivers. There's an even more expensive insurance that no restaurant will get that would allow them to own the vehicles.