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USA here. I've gone to McDonalds twice in the past year. Here's the experience:
I go to Wendy's sometimes for the chili and it's a similar experience, but at least my order is always right. Taco Bell at least the people say hi, depending on who is working.
Franchises are very hit or miss. But you don't need any of them, just buy frozen pizzas and cook em at home. Fast food.is for when you travel, and even then you can just buy bread/crackers and peanut butter at a grocery store.
There's a reason hotel rooms with a kitchenette are so much more. It's because they know tmyou can recoup that cost by not eating out one single time.
I don't go to McDonald's very often, but the location near me has remarkably good service. I never use the drive thru, so maybe that's it. The one time I thought my order got messed up I had actually ordered the wrong thing, and they offered to replace it for free when I came back in to order the correct thing.
Must be your region, all of the McDonalds here in my state and the two I travel to next to me seem to be able to get it right, actually talk to me, the screens almost always work (almost), and the orders are almost always right (almost). I've never had raw fries, those are usually the best part of the meal. I don't usually eat it unless I am roadtripping, but that's been happening a lot recently.
None of this is to invalidate your experience, mind you. What region are you in, so we know where not to get McDonalds at?