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Before calling support, turning your device off and back on again will legitimately resolve 90% of your issues.
If you call the helldesk and the uptime of your device is more than 24 hours and you said you already rebooted it how can we trust anything else you say?
tbf, I have rebooted my system and uptime didn't also reset. It appears that newer Windows has this "fast startup" feature. Pinky swear I told the truth.
https://answers.microsoft.com/en-us/windows/forum/all/windows-10-up-time/02176a76-1a18-4fc8-9ef6-39b149aae3fb
Did you restart or shutdown? Shutdown is more like hibernate, restart should be a proper reboot.