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Experimenting with the freezer's settings didn't cause too much of a change with the ice cream's texture. Max and minimum temperatures had pretty much no impact. I've even opened the tub right after purchasing and it still had the same issue. If the store's freezers couldn't keep it somewhat solid, then I can only assume it's deliberately been made this way now.
Sorry you're having this issue. It doesn't line up with my recent experiences with ice cream. I'd recommend trying a different freezer (or multiple different freezers) with the same brand and see if the hardness is different. My bet is it's not cold enough.