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Wrong question. "I have a solution ('AI'), what's the problem it should solve?" This is the path towards micromanaging stuff that's not core to the enterprise.
Instead, try to identify specific problems in the specific context, or factors that are most relevant for success. Then see what the solution could be. That solution might be "AI", or a bunch of sticky notes, or whatever else.
Other than that: Wherever you use a new tech like 'AI', also consider the risks. For example, do you really want to outsource part of your customer relations to an unpredictable thing that sends them the implicit message that you don't care to directly communicate with them? Etc.