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Is Boeing in big trouble? World's largest aerospace firm faces 10 more whistleblowers after sudden death of two
(www.hindustantimes.com)
this post was submitted on 05 May 2024
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I was talking to someone the other day who was really bent out of shape over an extremely unpleasant customer. The kind of interaction that sticks with you for years.
I told my perspective on people. We tend to remember remarkable things - stuff that really stands out from the normal. The news media does the same thing. Normal, everyday stuff isn't "newsworthy."
So when an asshole customer stands out that much, it's because it's such a rare experience. People are mostly good, so the goodness doesn't stand out.
Yeah, bad customers can ruin your day, but I remember doing customer service that one good customer with a nice smile can make your day good again. That's why I always make an effort to be as nice as possible.