They should just spend that money on an ad campaign for the non emergency line
this post was submitted on 14 Jun 2025
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Without reducing headcount, right? Right?
Companies are already going away from such ideas..
Is this a good idea..
no
maybe to have in cases where they are under to much load, such as a massive emergency where they get way more calls than they can handle.
as a backup only.
but even then it'll encourage them to have less personnel.
never had a conversation that didn't hallucinate every now and then
A lot depends on the implementation rather than the idea itself. I've read plenty of stories of people stuck on hold with 9-1-1 - including deaths - as well as cases where they've been hung up on by shitty operators.
An AI system might be able to do some basic triage to prioritize calls for the human operators and actually result in faster access/response and saved lives. It might also be able to do things like transcribing information such as addresses or location for responders. If the AI is planned to be a replacement for humans rather than an augmentation though, lives will likely be lost
Customer support is annoying or whatever but this is horrifying. Several people will die because of this.
you're too concerned about those "consequences" but have you considered that they get to fire people as well and save money?
did you think of all the taxes they'll cut from the rich? no, you only think about yourself and what will happen to you in an emergency
did you think of all the taxes they’ll cut from the rich? no, you only think about yourself and what will happen to you in an emergency
This is what it comes down to.
Rich people matter.
In our society they are the only ones that matter, unless they start to live in fear
It says for non-emergency calls.
It might actually help with real emergency calls getting through faster.
If someone calls 911 how on earth do you know its a non-emergency before speaking with someone?
Unless the AI fucks up and makes it sound like an emergency.
I know, and maybe it will, my faith is just very low.
One thing left unclear is how the determination is made about emergency versus non emergency.
If it's a separate number, ok, seems clear cut enough.
If it's human always answers and if it's some bullshit they just click a button to punt to AI instead of just hanging up, ok.
If they are saying the AI answers and does the triage and hands off immediately to a human when "emergency detected", then I could see how that promise could fail.
The important thing is that they can tune this to attempt to hold false negatives constant while decreasing false positive rate.
Oh you want to talk directly to a person? You need to subscribe to 911+. For only $4.99 a month, you get the following perks...
Just unlock it using your white voice.
You kid but voice recognition doesn't handle accents as well wherein accents is defined as anything other than what you hear on the news.
I wonder how many hundreds of millions of dollars they've set aside for settlements.
Imagine your chatbot hallucinating as it tries to assist you in your life and death critical situation.
"To preform chest compression place both hand in the center of the subjects chest. Apply a rthymic steady pumping action until the subject wakes up. If the subject does not wake continue chest compressions until the subject wakes up. If the subject does not wake continue chest compressions until the subject wakes up. If the subject does not wake up seek medical advice, or call 911."
"To apply a large bandage, peel back the red pull tab to expose the badage-aid, place wound over the white pad and wrap the wrap firmly around the skin. Finally adiminister 50mg of Goprelto to ease the pain."
"I said this like 3 time already! Get me to the hospital for fucks sake, I'm gonna die in this situation if y'all don't send someone soon..."
AI: "Understood, 'Hostage Situation'. Sending a SWAT Team..."
People will inevitably die as a result of this change. Call your representatives
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Have you ever heard a 911 call? People don't speak in complete sentences. Not everyone speaks English. They yell. They cry. They whisper. There's background noise. Sometimes they need instructions on CPR or first aid. They may not know where they are. This is a recipe for disaster.
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How many more people could they hire to take these for the same price they are paying open ai?
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