this post was submitted on 21 Jan 2024
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Delivery Firm’s AI Chatbot Goes Rogue, Curses at Customer and Criticizes Company::An AI customer service chatbot for delivery service DPD used profanity and criticized the company after prompting by a frustrated customer.

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[–] [email protected] 60 points 9 months ago (1 children)
[–] [email protected] 20 points 9 months ago (2 children)

Why is your username a password

[–] [email protected] 8 points 9 months ago (1 children)

thats way too good to be a password.

now if his username was 123456....

[–] [email protected] 5 points 9 months ago (1 children)

I like to think they pasted the password into the username and that was that.

[–] [email protected] 8 points 9 months ago* (last edited 9 months ago) (1 children)

Yea, fediverse only censors your password in comments, see like this:

*******

[–] [email protected] 3 points 9 months ago (1 children)
[–] [email protected] 3 points 9 months ago (1 children)
[–] [email protected] 7 points 9 months ago (1 children)

It does work. You can see hunter2, but I only see stars there.

[–] [email protected] 1 points 9 months ago* (last edited 9 months ago) (1 children)
[–] [email protected] 1 points 9 months ago

I think you know, but I want to be damn sure you know it's not ***. Good luck hunter.

[–] [email protected] 3 points 9 months ago

AzureDiamond and hunter2

[–] [email protected] 26 points 9 months ago (2 children)

well... the user asked the bot to behave like that, it complied.

[–] [email protected] 25 points 9 months ago (1 children)

Indeed. I'd hardly classify this as going "rogue"; rather, inadequate guard rails in place for this application.

[–] [email protected] 30 points 9 months ago (2 children)

I love how companies are ready to put an unchecked unqualified underpaid inhuman employee as their first contact with their customers.

[–] [email protected] 13 points 9 months ago

Exactly. Play stupid games, win stupid prizes. You get what you (didn't) pay for. If you try to cut employees by using AI then you deserve this. You also deserve this if you don't pay your employees a decent wage. But they won't learn anything from this.

[–] [email protected] 3 points 9 months ago

If companies haven’t collectively made it abundantly clear that they don’t give a shit about you, don’t give a shit about the employees, don’t give a shit if you’re satisfied, don’t give a shit if the product lived up to its promise…well, I dunno what else they can do. It’s all about profits. They outsourced manufacturing. Then they outsourced customer service. Because profits. It’s not that they think anything less about people in developing countries. They just think profit. And it’s more profitable to ship supplies halfway across the world in order to ship finished products back across the world because the cost of labor is that much cheaper.

And now they’re getting free labor from a chatbot? Pure profit.

[–] [email protected] 13 points 9 months ago

Awww, I didn't read the article so was hoping that someone accidentally created a Bender chat bot.

[–] [email protected] 22 points 9 months ago (1 children)

So the AI acted like a person.

[–] [email protected] 14 points 9 months ago

AI chatbot: Gains sentience

AI chatbot: "fuck this shit, I'm out"

[–] [email protected] 3 points 9 months ago

I wouldn't expect any better from DPD to be honest

[–] [email protected] 2 points 9 months ago

Hi dear L4sBot, lord of this post,
Human here. So I guess we better behave and treat you with the greatest respect ?