When can the workers replace the CEOs with AI?
this post was submitted on 18 Jan 2024
164 points (98.2% liked)
Technology
59123 readers
4873 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
Could have done it with a Magic Eight Ball.
Robots can't golf, it's against the rules.
So the CEO will stay because who else will golf with the other CEOs.
If the shareholders think an AI board and CEO can make more money, the CEO can go golf somewhere else.
Probably could have started decades ago.
After the upcoming Civil War. I'm not advocating for it, but I definitely think it's inevitable.
Let’s completely liquidate billionaires to pay for UBI. There’s literally only a few of them
completely liquidate billionaires
I'm imagining a new series of "Will it blend?"
Blenders are so 2000s, the kids are into hydraulic presses now.
That's so two-thousand-and-late.
Lets blend them. The needs of the many
I'll be humming that theme song for the next week. That's one of those earworms that have been in rotation in my brain since I first heard it.
There’s literally only a few of them
There were 735 billionaires in the US as of 2023. We're being exploited far more than we all realize.
You're right though. The top 7 billionaires are worth a combined 1 trillion.
Like with a blender? Sounds fun!
See: Labyrinthian phone systems where it's nearly impossible to talk to a human.
Don't fret, this year, they're fully removing the humans from the equation.
Literally, customer service is where I expect this to hit first.
Corporations have made clear they've cornered all the markets, and they're not concerned with serving the customer or fixing mistakes anymore. This will absolutely the first rug-pull. Expect to be flung into digital "black holes" when you have an issue because there no longer is a human in the chain to resolve it.
this is already the case, except i can eventually reach a human that doesn't understand english, reading an english script....
at least the AI won't get frustrated and hang up on me.
I can't put the blame on underpaid people in other countries as much as I can't put it on the AI itself. It's the shitty business management practices. I doubt the foreigners doing customer service for the Yanks are happy about being browbeaten and spoken to abusively simply because they don't speak English as a first language. On top of the abuse, they're getting paid pennies compared to US/European customer service agents! They're human, they deserve the same pay, it's disgusting.
It's not the individual laborers fault that the corporate Suits make the rules and make them follow a script and don't allow them to actually help you. They can get fired for deviating from the script or actually helping you.
Corporations are really banking on how an AI will never, ever help you if they don't want it to. They don't have to worry about coaching it or firing it. They can just keep changing the code to fit new scenarios.
whoa, im not blaming impoverished people with poor english from taking customer service jobs... they're doing what they can with what they have...
im saying customer service is already practically a black hole... just instead of an AI that doesn't understand or help with your problem... and regurgitates pieces of a script inappropriately, we already have that right now but with humans.
Customer service is the only part of companies that if they do a good job, the company makes less money instead of more.
I mean, yes and no. If your company is constantly fucking up and constantly having to fix things for customers yeah, but if you're actually providing good service and products to begin with, customer service is more about retaining your existing customer set by keeping them so happy with how you've treated them that they wouldn't consider an alternative. I know we're well beyond the era in history where companies are worried about pesky things like "customer satisfaction" or "long-term profits" but it doesn't mean that classic principles don't apply: companies just stopped giving a shit about them.
The fun part is that for some industries this will "work".
Not because the AI actually functions as a replacement for workers, but because a lot of companies have become bloated from aggressive hiring over the past few years.
So when things continue to function with the reduced staff they'll say how great the AI is. When in reality all that's going to happen is the employees that stay around will just be picking up more of the work again.
Hurray for out of touch CEOs!
remember to unionize
So are the other 3. They just aren't willing to say so out loud.
Then the AI fks up in spectacular fashion and the company can't blame an employee anymore so they sue the AI provider who says there were no guarantees.
Huh, lemme know when AI can do all my fancy EMS stuff. Then I'll worry about it.
Thumper’s coming for you bro. I predicted this year ago when I lost my x frame litter and they brought in the Stryker with the robot arm securement.
I'm fine with a Lucas. Let's see a robot thread a 22 gauge into that vein on top of a thumb. Or, carefully extricate a teen with spine injury that is head down under the glove box area. Doubt that'll be a thing anytime soon.
I’m not a CEO, but I’m starting a very small company. I have been able to use AI in various way to help me quickly do some work and not need to hire people or commission someone do to the work for me. I still have someone I work with regularly, but instead of having two people. One person plus AI can do the work just fine.
I mean yeah, some jobs can be replaced. Depends on what it is. I wouldn't mind being able to talk to chat gpt in my car and say what kind of food I want, and it places a order for me to go pick up. ':)