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What are some things you think tech people presume others know, and know how to do? (lemm.ee)

submitted 9 months ago by [email protected] to c/[email protected]

130 comments fedilink hide all child comments

It's helpful to take a few steps back from time to time to reassess where we're each coming from on our knowledge of tech (or anything) to better communicate.

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[–] [email protected] 5 points 9 months ago (1 children)

How to use a smartphone. I got my 82YO mom a phone on my account and set it up for her. Walked her through using the appstore, installing and deleting apps, using voicemail, email, and texting. She rarely leaves home, so I put her on a metered data plan. Last month her WiFi gateway went out, and ATT replaced it. This month I got a huge data charge because she didn't reconnect her phone to the new gateway.

[–] [email protected] 5 points 9 months ago (1 children)

To be fair, ATT should have done that for her.

[–] [email protected] 1 points 9 months ago (1 children)

Or set up the new gateway with same creds. Ssid and password.

[–] [email protected] 2 points 9 months ago

Yeah, that would have been the easiest thing to do and wouldn't have taken much time for the tech to do