this post was submitted on 19 Jan 2024
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753
Cable Firms to FTC: We Shouldn’t Have to Let Users Cancel Service With a Click (www.wired.com)
submitted 10 months ago by [email protected] to c/[email protected]
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[–] [email protected] 2 points 10 months ago (1 children)

The article says, people might accidentally cancel their whole package when they only mean to cancel a single item, or they might cancel a single item and not realize it loses them a bundle discount.

[–] [email protected] 10 points 10 months ago (1 children)

Gosh, maybe the people designing the web UI for the cancellation process for their employer should make it clear exactly what the customer is cancelling so they're not going to make that mistake.

[–] [email protected] 8 points 10 months ago (1 children)

Dunno, sounds hard.. what if we just don't let em cancel?

[–] [email protected] 4 points 10 months ago

Charge them a service fee as well for using the agents, even if they are automated