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taco bell in particular is embracing the kiosks and it's wonderful. they have signs in the lobby saying 'order at the kiosk' even. and why wouldn't you? why do people in the US have this pig-like stubbornness where they must have a human stand there and 'PeRsONaLIze tHE iNtERacTion' or some shit
There was an article published last year, maybe the year before, where they tested the touch screen kiosks in McDonald's. Every single one of them has traces of faeces on it.
Even if that wasn't true, it takes me significantly less time to tell someone my order than to scroll through however many sub menus the restaurant has decided to put their food into, and then select the options for each item and add it to my basket, then check out.
That's because there's feces on every person all over them. Your nose works because it detects chemicals of something. If you smell feces it is because it is inside of your nose. Feces is in the air. Smell a fart? It's now on you. Bathroom smells like shit? It is in the air around you and on you.
Just about 20 years ago when all those soda fountain dispensers tested always had feces detected on them, it wasn't because some bandit was going around the world smearing shit on them every day, it is because it is always every where.
According to the BBC article that talks about the McDonalds touch screen, they say the same thing.
As someone that has to work in very close proximity to feces, smelling it is a good sign. Not smelling it is the alarm bell.