852
Half of companies planning to replace customer service with AI are reversing course
(www.techspot.com)
this post was submitted on 13 Jun 2025
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It has the same energy as upper management firing their IT staff because "our systems are running fine, why do we need to keep paying them?"
The IT paradox :
-"Why am I paying for IT? everything runs fine"
-"Why am I paying for IT? nothing works"