this post was submitted on 13 Jun 2025
852 points (99.2% liked)

Technology

71396 readers
3412 users here now

This is a most excellent place for technology news and articles.

Our Rules

  1. Follow the lemmy.world rules.
  2. Only tech related news or articles.
  3. Be excellent to each other!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
  9. Check for duplicates before posting, duplicates may be removed
  10. Accounts 7 days and younger will have their posts automatically removed.

Approved Bots

founded 2 years ago
MODERATORS
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
852
Half of companies planning to replace customer service with AI are reversing course (www.techspot.com)
submitted 1 day ago by [email protected] to c/[email protected]
165 comments fedilink hide all child comments
you are viewing a single comment's thread
view the rest of the comments
[–] [email protected] 68 points 1 day ago (2 children)

Hilariously, many of these companies already fired staff because their execs and upper management drank the Flavor-Aid. Now they need to spend even more rehiring in local markets where word has got round.

I’m so sad for them. Look, I’m crying 😂

[–] [email protected] 13 points 17 hours ago (1 children)

It has the same energy as upper management firing their IT staff because "our systems are running fine, why do we need to keep paying them?"

[–] [email protected] 9 points 16 hours ago* (last edited 16 hours ago)

The IT paradox :

-"Why am I paying for IT? everything runs fine"

-"Why am I paying for IT? nothing works"

[–] [email protected] 6 points 16 hours ago (1 children)

I have been part of a mass tech leadership exodus at a company where the CEO wants everything to be AI. They have lost 5 out of 8 of their director/VP/Exec leaders in the last 3 months, not to mention all the actual talent abandoning ship.

The CEO really believes that all of his pesky employees who he hates will be full replaced by cheap AI agents this year. He's going to be lucky to continue to keep processing orders in a few months the way it's going. He should be panicked, but I think instead he's doing a lot of coke.

[–] [email protected] 1 points 10 hours ago

He should be panicked, but I think instead he's doing a lot of coke.

That would explain so much.