Programmer Humor

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Bingo of crappy IT processes (lemmy.ml)

submitted 6 days ago by [email protected] to c/[email protected]

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[–] [email protected] 3 points 5 days ago

We did have well over 100 tickets in the queue, now they split the support team into multiple sub support teams and each sub team has fewer tickets in their own queue. The total number is still massive but compartmentalising the problem makes most of it go away! I can filter it down to such a degree my queue is almost single figures by just ignoring everything else because that is someone elses problem.

Also my sub team doesn't have anyone to cover 1st line on some products so I am covering 1st line there as well as 2nd line. Upside is my stats look brilliant now that I am doing all the password reset tickets.