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The Man Amazon Erased (www.tabletmag.com)

submitted 1 year ago by [email protected] to c/[email protected]

139 comments fedilink hide all child comments

Jackson soon discovered that Amazon suspended his account because a Black delivery driver who’d come to his house the previous day had reported hearing racist remarks from his video doorbell. In a brief email sent to Jackson at 3 a.m., the company explained how it unilaterally placed all of his linked devices and services on hold as it commenced an internal investigation.

The accusations baffled Jackson. He and his family are Black. When he reviewed the doorbell’s footage, he saw that nobody was home at the time of the delivery. At a loss for what could have prompted the accusation of racism, he suspected the driver had misinterpreted the doorbell’s automated response: “Excuse me, can I help you?”

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[–] [email protected] 8 points 1 year ago

Jackson explained on his blog on June 4. “In the end, my account was unlocked on Wednesday [May 31, six days later], with no follow-up to inform me of the resolution.”