this post was submitted on 03 Jan 2025
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Trustpilot doesn't have a way to verify if the reviewers are actual product users, so their system is very vulnerable to review bombing. Allowing review bombing can also harm their credibility. It's a catch 22 for them: damned if they suppress review bombs and damned if they don't.
Trustpilot's method and/or communication could probably be better, but what Google is doing is the worst possible way to go about it: On the chrome webstore page there is no indication whatsoever that anything is amiss, Google is just silently removing all recent negative reviews. Atleast Trustpilot tells visitors that they're temporarily not accepting reviews and that it's because of recent news.