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I was tier one help desk, overnight, in a children's hospital.
I had a doctor call me, who expressly made it clear he didn't want a run around, while manually palpating a child's heart to keep it in rhythm and thus, the child alive.
I told him there are back ups upon back ups that can be implemented, and I am happy to talk about his computer problem when the patient is SAFE. Not a little, "we got this," safe, but SAFE.
Tier one help desk, overnight, no support, and I had to tell a person who turned out to be a board member that he could go fuck himself on his computer problem until the child patient was safe.
My first job was customer service, and I've been in IT for a dozen years. Its still customer service. You just have to realize who the customer is - in the case of a children's hospital, it is always the child.
I worked in intensive care for a short period - the amount of discussions about breakfast and what to order for lunch during reanimations was hilarious. There even was gossiping about docs and personnel while fighting death.
Professionals.
There’s a hard line drawn between those who can disassociate in emergency situations and function and those who can’t. I only use it for first aid and safety situations but I’ll never begrudge medical professionals for chatting while doing compressions unless the chatting starts hindering the compressions.