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Oof... Yeah it is hard to deescalate with a person who is primally furious with you. It was probably really scary for them, and it sounds like they might not have been emotionally intelligent enough to handle it. I'm glad you and everyone are ok.
I'm also in software and, yes, depending on what kind of business you're in people often have no idea what they want. Do you like reading? One thing that helped me in those situations is Don Norman's book, the design of everyday things. It helps me get into a big picture mindset.
Thanks for the response.
Yeah I agree they were just people not cut out to handle the stress of the accident and just got mad. It was my fault and I owned up to that instantly, I’m just more a chill guy as things could always be worse and no body was injured thankfully.
Thanks for the book recommendation I’m have a look for it.
Yes we are consultants and we write extensive spec that clearly the clients don’t read and then we have to go back and redo a lot of work as “it’s not what they want” but they can’t articulate what they want so you have to infer it and then when it’s wrong they’re like bruh. This is what I struggle with, the ambiguity of it all. I like to know what I’m doing and when, whereas this small company is incredibly chill and don’t expect a lot which I find hard as I’m used to being worked to death in crappy jobs and here it’s like the staff come first the code is second after we are all happy. I am blessed in that regard.