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Bathroom attendants play a key role in maintaining cleanliness and providing a touch of personalized service, especially in high-end establishments. Their primary responsibility is to ensure the restroom remains clean, sanitary, and fully stocked with supplies. However, their role goes beyond just cleaning. At upscale locations, bathroom attendants offer a variety of helpful services, such as providing guests with towels, cologne, gum, or mouthwash. They also discreetly help you leave the restroom looking your best—whether that means making sure your shirt is tucked in properly, your tie and gig-line is straight, or there’s no toilet paper stuck to your shoe.
Most of their cleaning duties are performed between guests. While you’re washing your hands, they might simply offer you a towel or a spritz of cologne. But when the restroom is empty, attendants are hard at work, wiping down surfaces, checking stalls, and restocking supplies to ensure everything remains in top shape. This constant attention prevents the need for the restroom to be closed for cleaning by some sweaty guy in filthy coveralls swearing and muttering randomly, instead keeping the space clean and functional seamlessly throughout the night.
Bathroom attendants also provide a subtle layer of security, monitoring restroom usage to prevent smoking, drug use, or other inappropriate activities. In some cases, particularly at nightclubs, this may even be their primary responsibility. While lower-end venues may employ bathroom attendants to create a more VIP atmosphere, the attendants in these settings are often more like an extension of front-door security and are there to keep things safe and orderly, rather than to provide the full range of services seen in higher-end locales.
Next time you encounter a bathroom attendant, ask them how you look before leaving the restroom. They’ll likely be happy to offer a quick adjustment or a friendly compliment, ensuring you leave looking sharp. In a way, they’re like an underappreciated wingman, helping you make the best impression possible. They're also usually wired into the rest of the house, so if you'd like the bartender to come by your table with something special or have some other special request, they can help take care of it.