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Some doctors overbook, too. Like airlines do. Can't tell you the number of times I scheduled an appointment months in advance with my old doctor where I specifically ask for the first appointment slot of the day. Because I know they get more and more backed up as the day goes on, so if possible, you want to go in early. And I can't tell you how many times they call in a different patient first to see the same doctor I made the appointment with. So I have to wait in the waiting room for another 30-60 minutes past my scheduled time.
I stopped going to that particular doctor, and mostly just go to doc in the box now. Computer check in, first come, first serve.
My old doctor was also one of those places that would call, text, and email you fifty times to remind you of the appointment. Because the doctor's time is precious and fuck you, patients.
I understand a doctor's time is very valuable. But goddamit, other people value their time, too.