this post was submitted on 15 Sep 2023
994 points (98.8% liked)
Programmer Humor
32380 readers
1313 users here now
Post funny things about programming here! (Or just rant about your favourite programming language.)
Rules:
- Posts must be relevant to programming, programmers, or computer science.
- No NSFW content.
- Jokes must be in good taste. No hate speech, bigotry, etc.
founded 5 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
Me: Contacts tech support while providing detailed information about the issue and what I've already tried.
Support: Tells me to try what I've already tried without fully reading my ticket.
I hate this, especially when you wait several days for reply.
I understand them. Someone saying they took the troubleshooting steps doesn’t mean they took them.
Also not everyone is on the same technical level. “I pressed the button on the screen. I thought that means the modem is off!”
My recent gem was essentially a reply of "I couldn't find anything on Google about it" and a "resolved" flag.
You see the problem on my machine, understand it's significantly affecting the organization, and know who the software vendor is.
Fucking call them.