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Sonos CEO apologizes for disastrous rollout of new app (www.theverge.com)

submitted 3 months ago by [email protected] to c/[email protected]

58 comments fedilink hide all child comments

I mean, he's not wrong that the app wasn't ready. Which begs the question why they didn't un-roll-it-out. >.>

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[–] [email protected] 19 points 3 months ago (1 children)

If you release it on a stable channel, if you advertise it as a feature of a device, you support it for the life of the device.

And when support ends you must provide everything necessary for users to have absolute control over the hardware themselves. "Unsupported so it's trash" is nonsense.

[–] [email protected] 3 points 3 months ago (1 children)

Once you stop supporting the hardware or software, you are required to open source everything required for consumers — as well as any competitor — to pickup where you left off and continue development.

Does this not cover that??

[–] [email protected] 4 points 3 months ago* (last edited 3 months ago)

You can open source everything and it doesn't matter if you don't provide the keys to unlock it.

You're going to have to proactively provide tools for users to unlock their devices completely.