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Major IT outage affecting banks, airlines, media outlets across the world (www.abc.net.au)

submitted 5 months ago* (last edited 5 months ago) by [email protected] to c/[email protected]

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All our servers and company laptops went down at pretty much the same time. Laptops have been bootlooping to blue screen of death. It's all very exciting, personally, as someone not responsible for fixing it.

Apparently caused by a bad CrowdStrike update.

Edit: now being told we (who almost all generally work from home) need to come into the office Monday as they can only apply the fix in-person. We'll see if that changes over the weekend...

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[–] [email protected] 3 points 5 months ago (1 children)

Right, "research potential options" is usually part of Crysis Management, which should precede any application of the DR procedures.

But there's a wide range for the scope of those procedures, they might go from switching to secondary servers to a full rebuild from data backups on tape. In some cases they might be the best option even if the system is easily recoverable (eg: if the DR procedure is faster than the recovery options).

Just the 'figuring out what the hell is going on' phase can take several hours, if you can get the DR system up in less than that it's certainly a good idea to roll it out. And if it turns out that you can fix the main system with a couple of lines of code that's great, but noone should be getting chastised for switching the DR system on to keep the business going while the main machines are borked.

[–] [email protected] 2 points 5 months ago

That’s a really astute observation - I threw out disaster recovery when I probably ought to have used crisis management instead. Imprecise on my part.