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When I worked help desk, a coworker of mine took a call where someone called in because one of the thin clients was on fire. The user was advised to call 911.
I was helping a user reset their password and the convo went something like this: Me: Ok, your temporary password is Password1. Log in with that and you'll be prompted to change it. User: Is that a capital 1? Me: No, just a regular 1.
Well, did he try to turn it off and NOT back on again?
"We would have been here sooner, but we don't usually get emails to inform us of fires."
The IT Crowd: New emergency number: https://youtu.be/HWc3WY3fuZU?feature=shared
The IT Crowd: Fire! https://youtu.be/1EBfxjSFAxQ?feature=shared
Rule W25 of Rules of Tech Support - Users will try to do things like type in uppercase numbers.
https://graphicdesign.stackexchange.com/questions/54423/why-dont-upper-case-numbers-exist
Plot twist, user was running a contest for Capital One credit card and the correct response should have been "what's in your wallet?". OP would have won the grand prize and gotten to retire early. But instead lost the game.
The funniest part to me about this is that I've definitely thought of ! as capital 1 before