this post was submitted on 10 Jul 2024
976 points (98.8% liked)

Technology

59123 readers
4466 users here now

This is a most excellent place for technology news and articles.

Our Rules

  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each another!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago
MODERATORS
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
976
Most consumers hate the idea of AI-generated customer service (www.techspot.com)
submitted 3 months ago by [email protected] to c/[email protected]
211 comments fedilink hide all child comments
you are viewing a single comment's thread
view the rest of the comments
[–] [email protected] 38 points 3 months ago (1 children)

I think it's more "Most consumers hate the idea of a bad, unhelpful customer service".

I'm fine with AI if it was actually helping to solve my issue, but it is generally not the case.

[–] [email protected] 11 points 3 months ago (1 children)

I cannot imagine a scenario in which it comprehends my problem that I can’t just solve on their website

[–] [email protected] 5 points 3 months ago (1 children)

See: Rufus, Amazon's chatbot. I've never seen a more useless application of electrons. If it isn't already in the description then it can't help you.

If it is already in the description I don't need your shitty chatbot, Jeffrey.

[–] [email protected] 2 points 3 months ago

a more useless application of electrons

Microsoft is worse... Have a problem, google it, find a link that has a promising summary, click it- "try Windows 11!" Because that's what dead links do.