Technology

59374 readers

6264 users here now

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related content.
Be excellent to each another!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, to ask if your bot can be added please contact us.
Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago

MODERATORS

[email protected]

175

Google’s Repair Policy Is Broken (www.wired.com)

submitted 4 months ago by [email protected] to c/[email protected]

14 comments fedilink hide all child comments

you are viewing a single comment's thread
view the rest of the comments

[–] [email protected] 51 points 4 months ago* (last edited 4 months ago) (2 children)

Google is broken, they have had no end user service for many years.

I think you can get service if you are a government or large company.

[–] [email protected] 12 points 4 months ago* (last edited 4 months ago)

Their customer service first fucked me back in the Nexus 4 days.

I was poor and didn't have the money to buy a new phone for their RMA program and then wait for the money to be returned.

I was told there was no way to send in the old phone first. I had to buy a new one and then send the old one in to get it replaced.

I was never able to get a fixed Nexus 4.

[–] [email protected] 8 points 4 months ago

I think you can get service if you are a government or large company.

You're so optimistic. It depends on how you define service, they will talk to you if they're large enough, but it's still a nightmare getting them to talk to each other within google, getting support is still problematic.