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Google can keep your phone if you send it in for repair with non-OEM parts (www.androidauthority.com)

submitted 4 months ago* (last edited 4 months ago) by [email protected] to c/[email protected]

19 comments fedilink hide all child comments

In its services and repair terms and conditions, Google says it will keep devices sent in for repair if they have a non-OEM part.

Update:

Google changes repair policy after criticism of third-party parts ban Google previously said it would not return mailed-in devices using "unauthorized" parts.

Source: https://arstechnica.com/gadgets/2024/06/google-changes-repair-policy-after-criticism-of-third-party-parts-ban/

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[–] [email protected] 21 points 4 months ago (1 children)

A youtube with an utterly idiotic grin on the front slide doesn't make it any less illegal.

Of course, in some jurisdictions their repair contract might hold water in a court. In most it won't, for example over here in Germany plenty of our law automatically invalidates lots of stuff a company might put in their EULAs or TOS. They are allowed to write it in there, but even if you explicitly click accept, it's invalid and has no legal bearing, as if it were simply not in there.

But I had something similar happen before actually, where the item was "lost" basically. Net result was getting a replacement and a free upgrade for personal use (that is, I got the same phone back which was my work phone, and the better model explicitly to use personally as an apology).

But that's the thing, they know it's cheaper to give 1 in 50000 people a free item and/or money in return for saving 1.2% on their personel cost and training cost for service centres. That's why they do this. They institutionalized the incompetence resulting from their lack of training and staffing.

[–] [email protected] 5 points 4 months ago (1 children)

You say you’re in Germany; that is all the difference. The U.S. and its legal system, government and lawmakers have all been bought and paid for. Big businesses do what they want here.

[–] [email protected] 6 points 4 months ago (1 children)

Exactly. Here in America, things being illegal doesn't stop people from breaking the law, and the biggest law breakers are giant corporations.

[–] [email protected] 2 points 4 months ago

I give it maybe two more republican presidencies before the corporations start rewriting the constitution.