Ask Lemmy
A Fediverse community for open-ended, thought provoking questions
Please don't post about US Politics. If you need to do this, try [email protected]
Rules: (interactive)
1) Be nice and; have fun
Doxxing, trolling, sealioning, racism, and toxicity are not welcomed in AskLemmy. Remember what your mother said: if you can't say something nice, don't say anything at all. In addition, the site-wide Lemmy.world terms of service also apply here. Please familiarize yourself with them
2) All posts must end with a '?'
This is sort of like Jeopardy. Please phrase all post titles in the form of a proper question ending with ?
3) No spam
Please do not flood the community with nonsense. Actual suspected spammers will be banned on site. No astroturfing.
4) NSFW is okay, within reason
Just remember to tag posts with either a content warning or a [NSFW] tag. Overtly sexual posts are not allowed, please direct them to either [email protected] or [email protected].
NSFW comments should be restricted to posts tagged [NSFW].
5) This is not a support community.
It is not a place for 'how do I?', type questions.
If you have any questions regarding the site itself or would like to report a community, please direct them to Lemmy.world Support or email [email protected]. For other questions check our partnered communities list, or use the search function.
Reminder: The terms of service apply here too.
Partnered Communities:
Logo design credit goes to: tubbadu
view the rest of the comments
Is he maybe just a really literal person and took the forwarded email with instructions "send THIS to them" as "send this email to them", but then he knows his work responsibility is to send the product, hence why he sent both the product and the email?
Do you have an SOP or exact steps to follow written down in a very clear, concise manner (yes, even something as simple as "after employee A sends the email, employee A will notify employee B to send out the product by forwarding the customer email to employee B"; I'm talking reaaaallly literal steps here)?
Can you give other examples of times he's messed up in a similar way?
Does he have poor reading comprehension? ADHD?
I train employees a lot in my current job and jobs prior and I've learned that everyone interprets things differently and learns at their own pace. Most times you can adapt to their style, but sometimes people are just mentally out to lunch 24/7 and not fit for the job.
No SOP because no one else has trouble understanding this process. At the level they are at they shouldn’t need written steps for this and every other aspect of their job.
I’ve been suspecting adhd for a while but I’m not sure how to approach that topic.
Any company with reasonably involved processes (read: more than three steps) should have clearly documented SOPs, policies and process documentation. This has nothing to do with the level people are at. I'm at senior level and sure as shit don't remember every detail of something that was verbally communicated to me months ago unless I do it every single day, and even that's error-prone. I write step by step instructions on processes for myself and everyone else.
Benefits of this approach:
Drawbacks of this approach: