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When your service is really good. It never hurts to let management know when they’ve hired someone who knows what they are doing.
This so much…
Also let them, the customer service person know that they were Awesome
As long as no rules were broken to do so. Don't go bragging to the manager that an employee did something they weren't supposed to just to help you.
Oh my god YES. Don't accidentally snitch on someone doing you a solid.