this post was submitted on 14 May 2024
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They're outsourcing many of their workforce abroad. Like Microsoft, I expect more of these "isolated" accidents to happen.
Wait, what does this have to do with outsourcing abroad?
Company tries to cut costs by outsourcing to another company with lowly paid employees in another country, often India or Pakistan, where the outsourced labour (that all too frequently hasn't been properly trained in the company's procedures) often doesn't share the same first language leading to misunderstandings, made worse by the difference in office hours meaning the teams often can't communicate with eachother in real time (the timezone factor is a big one IMO).
It's an issue affecting a lot of tech companies right now, including where I work (HPE). But I guess it must work out as being cheaper despite the issues, otherwise it wouldn't be happening.
Interesting point, I am not sure I fully agree.
I work for a company with operations across the world. Education systems that lead to citizens who are deeply literal and have any shred of critical thinking stamped out of them are a real problem with communications.
On the US side, I can and have adapted to communicate effectively with those colleagues, but it’s less about English being their third or fourth language, and more about our tendency to speak colloquially, and their tendency to not do so.
To their credit, if my livelihood was tied to working in a second or third language, I probably would have trouble with non-literal communications in that language as well.
Different systems, different work cultures, etc. make communication difficult.
OTOH, we have no opportunity to get to know each other and/or bond over food. Ribs, and something spicy from them, and a bit of time to chat would go a long way to resolving some of those difficulties.
Now that I think about it, I wonder how we can pull off an intercultural cooking exchange with those colleagues, without sounding like a giant racist when I post it on the internal social site. Seriously could build some bridges.