Clicked on a link to read an article, and was met with this pop-up. I decided to click on the privacy policy link to view what I was agreeing to. It cannot be viewed unless you agree to what you haven't read yet.
this post was submitted on 20 Apr 2024
310 points (97.8% liked)
AssholeDesign
7544 readers
2 users here now
This is a community for designs specifically crafted to make the experience worse for the user. This can be due to greed, apathy, laziness or just downright scumbaggery.
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
It reminds of the fact that access to Uber's help and tech support page is walled by having an Uber account. So, if you have any problem making or login into an Uber account the error message directs you to a page that demands you log in to see it.
Hopefully they added a webform that asks for a email to follow up on support. But no one watches that and it takes week for them to actually reach out to try and help you with your problem.
At some level, the goal of customer service is to prevent customers from bothering your employees. A sufficiently confusing first level of customer service is just as good as one that actually attempts to help you because it convinces you to give up