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You dont. Honestly unless you are their manager or lead you can't really make them do anything that helps them.
Disconnect yourself from their lack of self help by reminding yourself that, This is not your circus and they are not your monkeys.
Exactly that. I've got the same problem here. I've got my side of the project well-documented, but the head PC software guy often phones me out of the blue, asking me questions that have long been documented.
Luckily, I can tell him (on most questions) that the information he looks for is so old that I don't have it present anymore, and would have to read my own documentation to get him the answer, so he could do it himself...