The more technology pervades society the more pronounced this will get. The sheer helplessness of people when faced with problems that seem trivial to some is scary. Especially when you see people losing final theses or critical work related data because they never learned about backups.
Add to that tech companies trying to hide the concept of a file system, and it seems like this is by design to sell more shit.
Maybe one extra world: They lied maliciously.
Also, they did so repeatedly, over a very long time and while it must have been fully apparent with insider knowledge that this setup cannot work.