Maybe another term you would be interested in reading about it "the Peter Principle". The tendency of competent people to get promoted until they fail. Coupled with some managers getting rid of underperforming employees by helping them find new jobs (and sometimes that means promotions), a "no longer my problem" approach.
It would be lovely if all managers did things to best serve customers, employees, and the greater good of the company, but that isn't reality. Managers are often in competition with each other to scrounge resources for their teams. I don't know that there is a book on this, it's just the reality of our current capitalist economic model.
Which is where "minimal effort to understand the problem" comes in.
Also, paying for professional services like an electrician is not the same as "asking for help" in the context of this story. The dude wasn't on the road offering Hercules a bag of coins to get the cart out of the ditch.