Technology

I treat self-checkout as a game with 2 goals:

1. Make it through the process without getting any help.
2. Do it as fast as a trained cashier.

In a good season, my batting average for #1 might be .300, which would not be bad were the game baseball. As far as #2 is concerned, I have never come close. It's like I throw 30 mph pitches. Things get real when I'm trying to look up bananas or something and the helper comes up behind me. "It's 4198. Here, let me do it." Thanks, I already lost #2 and you just made me lose #1…again.

I worked every position in a grocery store during high school and college. I am now unwilling to work any of them without being paid to do so. And my current rate is many multiples of what they pay their employees.

This is probably a difference between countries, but personally I love it here in the Netherlands. I go to the store after work multiple times a week and I have yet to encounter a queue or problem that stalled me longer than 1-2 minutes. Usually I can just directly walk to a self-checkout machine, check out my stuff, pay by holding my debit card (or phone) against the payment terminal, and be on my way. I like it way more than the old way of doing things, because I now have time to properly pack my bag and I don't have to talk to anyone. It's also way more space efficient. There's even the option to take a scanner with you so you can scan while shopping, though I have yet to try that.

You do the work for the company and pay them! Fuck self-checkout!!

Realize that many elite schools are pay to win and these business failures make sense.

I very specifically wait in line to make an actual employee scan my items and bag them. I will go out of my way to make the corporation pay someone to do the job rather than pass the labor on to me the customer. They sure as hell aren't passing on any savings to me, so they can pay a human to check me out.