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Current and Former (Fast) Food Service Workers - How do you handle requests like “All the fries you can give me”? (lemmy.world)

submitted 10 months ago by [email protected] to c/[email protected]

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Just curious as I’ve never been on the other side of the counter, how does this sort of thing tend to work at restaurants? Fast food and fast-casual places are where I’ve heard customers say things “pile as much lettuce on there as you’re allowed to” - is there ever a limit your supervisor instructed you for things like that?

Now obviously with up-charge items like extra meat or certain toppings I know the sizes tend to be pre-portioned to a serving utensil, but something like extra onions or tomatoes that goes uncharged - has anyone gotten into trouble for giving “too much”?

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[–] [email protected] 8 points 10 months ago

A friend of mine managed a pizzeria and said all the parts were portioned out. Extra usually meant an additional portioning of that topping / fixing would be added to the assembly.

There is an upper limit when a large party walks in expecting food, but it could feed like twenty people. For anything larger you had to request in advance so he could have the supplies on hand.

This was Texas in the 1970s which involved frequent people wanting to work an hour for a slice so he'd require them to wait for a rush (they wouldn't have to wait long) and then would get a meal of food for their hour.

[–] [email protected] 8 points 10 months ago

I worked at a Canadian burger place with notably orange trays. Got asked for all sorts of things. Tons of pickles was probably the most common--I think I piled a good 3 inches on one once (probably 30 or so long slices). It didn't occur often enough to be a problem.

[–] [email protected] 6 points 10 months ago

I mean anything is possible if they're willing to pay for it

[–] [email protected] 6 points 10 months ago

Hey it's not exactly what you asked for, but at Carl's Jr. there's a whole ass list of cool substitutions you can make for free. You can order "whole leaf" lettuce instead of shredded. If you ask for a "large bun" on one of the smaller sandwiches and they'll give you one that's usually used for one of the big burgers.

[–] [email protected] 3 points 10 months ago

Where I worked, servings of fries were proportioned in advance, so I would only get to pick which bag of fries to cook. Even with no request, I already went for the largest bag when I had the time to do so, in order to ward off complaints on my orders and get better tips.

Generally speaking, we had no obligation to fulfill requests, although sometimes we would if they were simple enough or we had downtime.

[–] [email protected] 1 points 10 months ago

The worst kind of trouble is the troubled heart of a person who avoids getting in trouble their whole life.

[–] [email protected] 0 points 10 months ago (1 children)

I'd just give you a regular ass large fry if you ordered that.

If you ask for extra lettuce and get a second leaf for free most places won't bat an eye. But there's usually a way things are portioned the way they are. Nobody wants a burger that's one 1/8th pound patty and 3 inches worth of solid lettuce.

[–] [email protected] -1 points 10 months ago

There used to be a subway or Quiznos commercial that went something like, "'Cause nobody wants a salad on a bun." I would see it and think, "Me. I do. I want a salad on a bun." WTH's wrong with a burger that’s one 1/8th pound patty and 3 inches worth of solid lettuce?