this post was submitted on 27 Mar 2024
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Not only software license, I believe any products "lifetime" comes with a lot of caveates.
Case in point, I purchased a fountain pen a decade ago, and started to leak (a crack around the threads) a few year back. The company is known for its lifetime warranty and good customer service, as per the warranty, it said if the product is defective (which I believe leaking pen body is), I am entilted for a replacement part or a new model of the same price if the pen is no longer in production. I reached out to customer service and was told, they can't supply a replacement part because the pen is no longer in production and I'm not entitled to a new model because they doesn't deem a leaking body a defect.
Why would you not name the company? If they won't protect you, you are not obligated to protect them.
Maybe he is an employee who bought the pen with employee discount? Just saying that's possible, even though it's a complete guess.
Ah, nope. Average consumer
Fair enough.