this post was submitted on 26 Mar 2024
95 points (84.7% liked)

Technology

58702 readers
4003 users here now

This is a most excellent place for technology news and articles.


Our Rules


  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each another!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed

Approved Bots


founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
[–] [email protected] 14 points 6 months ago (2 children)

But I don't see how you can make the customer go for a ride if the customer doesn't want to go for a ride.

Don't hand over the keys on the basis that company requirements for liability mitigation were not met.

I know that sounds like a stretch, but Tesla buyers don't own their cars. Tesla has control over the system (OTA updates), you "have to" bring it to Tesla for repairs and service, and they've even tried to control who can resell a cyberteuck.

You're basically renting a Tesla at full price.

[–] [email protected] 20 points 6 months ago (1 children)

you "have to" bring it to Tesla for repairs and service

That's some big ass quotation marks, because it's not true at all. I've only had mine fixed by Tesla when it was a warranty issue. The service I've had done (brakes, general checkup and AC) have been done by a local shop without any issues. Had a fender bender that was fixed by a local shop too without any issues.

[–] [email protected] 2 points 6 months ago (1 children)

I split my service visits between Tesla and a local shop depending on what I need done. When my son destroyed the suspension on a curb, that went to the local shop. When my skid plate ripped, Tesla did that because mobile service is so convenient. I've actually found Tesla's labor costs to be very reasonable.

[–] [email protected] 2 points 6 months ago (1 children)

Their hourly rate is certainly lower than my local shop.

[–] [email protected] 2 points 6 months ago

I've had things like my audio controller replaced and it was like $30 for labor. Same for a lot of other things.

[–] [email protected] 8 points 6 months ago

Tesla has control over the system (OTA updates), you "have to" bring it to Tesla for repairs and service, and they've even tried to control who can resell a cyberteuck.

That's not the case at all. I haven't needed to do much on my Tesla but the few things that I have needed to do on my 2018 Model 3 have been handled either under warranty by Tesla immediately and without charge, or handled by the same body repair and tire shops I took my Honda to before.

As for the Cybertruck resale limits, other manufacturers do the exact same thing for new models at initial launch or even as part of their regular sales agreements. That includes traditionally more expensive brands like Ferrari and Lamborghini, as well as brands like Ford when introducing new high end models like the GT. This isn't something weird in the industry at all for new limited production models.