this post was submitted on 28 Feb 2024
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145
Klarna says its AI assistant does the work of 700 people after it laid off 700 people (www.fastcompany.com)
submitted 8 months ago by [email protected] to c/[email protected]
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Klarna says its AI assistant does the work of 700 people after it laid off 700 people::undefined

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[–] [email protected] 13 points 8 months ago

So "customer service" (the bastard child of huge companies and low wages) is actually just a really bad product to start with, and now Klarna has just replaced it with something that functions just as bad? Yeah I think that makes sense.