108
Funimation’s solution for wiping out digital libraries could be good, if it works
(www.theverge.com)
this post was submitted on 26 Feb 2024
108 points (85.1% liked)
Technology
59148 readers
1986 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
This is the best summary I could come up with:
“[We] are working really hard directly with each [customer] to ensure that they have an appropriate value for what they got in the digital copy initially,” Purini tells Verge editor-in-chief Nilay Patel during this week’s Decoder podcast.
When asked on Decoder why customers were going to lose their digital libraries, Purini had a clear answer: “As we look at usage of that and the number of people that were redeeming those and using them, it was just not a feature that was available in Crunchyroll and isn’t in our roadmap.”
I received two emails that were essentially the same boilerplate customer service response apologizing for the inconvenience but not providing any kind of solution to my issue.
In my most recent communication with Funimation customer service, I explained that because I have a free account, I will no longer be able to watch Steins;Gate digitally since that show requires a premium subscription.
The Verge reached out to Crunchyroll public relations to clarify how exactly the company was working with its customers to provide an “appropriate value” for their digital libraries and if this was something it is actively doing right now or something to come in the future.
That same month, it also announced that it would remove a host of Discovery shows from users’ libraries due to expiring content licensing arrangements before reversing that decision.
The original article contains 839 words, the summary contains 226 words. Saved 73%. I'm a bot and I'm open source!