Technology

59174 readers

3462 users here now

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related content.
Be excellent to each another!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, to ask if your bot can be added please contact us.
Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago

MODERATORS

[email protected]

751

Air Canada must honor refund policy invented by airline’s chatbot (arstechnica.com)

submitted 8 months ago by [email protected] to c/[email protected]

70 comments fedilink hide all child comments

Air Canada appears to have quietly killed its costly chatbot support.

you are viewing a single comment's thread
view the rest of the comments

[–] [email protected] 7 points 8 months ago

You'd think they'd have tried a better case then. They lost in the court of public opinion as soon as it was about bereavement and their argument that the chatbot on their own site is a separate legal entity they aren't responsible for is pants on head stupid.

In a way, we should be grateful they bungled it and are held liable, other companies may be held to the same standard in the future.