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Air Canada must honor refund policy invented by airline’s chatbot (arstechnica.com)

submitted 9 months ago by [email protected] to c/[email protected]

70 comments fedilink hide all child comments

Air Canada appears to have quietly killed its costly chatbot support.

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[–] [email protected] 69 points 9 months ago (7 children)

Experts told the Vancouver Sun that Air Canada may have succeeded in avoiding liability in Moffatt's case if its chatbot had warned customers that the information that the chatbot provided may not be accurate.

So why would anybody use a chatbot?

[–] [email protected] 1 points 8 months ago (1 children)

They are useful to handle simple, common questions. But there always should be an option to talk to a human instead.

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