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Google tests a feature that calls businesses on your behalf and holds until an agent is available | TechCrunch (techcrunch.com)

submitted 7 months ago by [email protected] to c/[email protected]

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Google tests a feature that calls businesses on your behalf and holds until an agent is available | TechCrunch::Google is testing a feature that places a call to a business , waits on hold and then give you a call once a representative is available.

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[–] [email protected] 2 points 7 months ago* (last edited 7 months ago) (2 children)

Moral hazard I think the term you are looking for here. Might be wrong could also be preverse incentive.

[–] [email protected] 2 points 7 months ago

It definitely has a moral hazard aspect. Thank you.

[–] [email protected] 2 points 7 months ago

Negative Externalities also applies